Customer-focused ServiceNow® Architect with 5+ years developing on the ServiceNow platform; and over 15+ years IT experience ranging from providing Service Desk support to implementing IT Service Management initiatives and implementing & developing on the ServiceNow platform at public and private universities.
ServiceNow® Architect• March 2021 - Present
ServiceNow® Technical Consultant • August 2019 - March 2021
Manager, IT Service Management • April 2016 - August 2019
Manager, Desktop Services • August 2013 - March 2016
End User Support Analyst • May 2010 - August 2013
Help Desk Analyst • June 2006 - May 2010
Develop IT Service Management Office• 2016 - 2019
ServiceNow® Ongoing Development• 2016 - 2019
Change Management Process Development• Q3 2017 - Apirl 2018
Incident Management & Request Fulfillment Process Development• March 2016 - July 2016
ServiceNow® Implementation• April 2016 - August 2016
Xerox Managed Print & Pharos Implementation• 2014 - 2016
Master of Business Administration •
Management, Innovation & Change
Bachelor of Science in Business Administration •
Management Information Systems
I started running seriously in 2009, beginning at first with the Couch to 5K program.
Since then I've logged over 4,000 miles, finishing such races as:
I developed a workshop/training registration app to use in the ServiceNow platform.
Available at my GitLab page.
One of my hobbies is photography.
For 25+ years, I've been looking forward to the 2017 Solar Eclipse.
In August 2017 my wife and I were able to make the trip to southwest Kentucky to witness the eclipse.
Some photos from our trip to southwest Kentucky are on my Flickr Page: http://www.jonathanrjackson.com/eclipse
I also took a time-lapse with my GoPro Hero3:
I wanted a free hoodie, so I developed a couple of Alexa Skills; one of which is avaialble in the Alexa Skill Store.
When it's cold, I ski.
I first started to learn to ski (aside from two day-trips as a kid) when I married into a ski family. Not wanting to spend annual ski trips sitting in the lodge while the rest of the family skied, I figured I should learn. Since then I've skied a handful of resorts, including (in alpha order and I receive $0 from referal links):
I'm a geek!.Branding
Feel free to send me an email: firstname.lastname@example.org